We have staff available to provide clients with technical support 24/7. When a client calls TSI, they speak directly to a technical person.
We are able to guarantee that a programmer will call you back within four hours, but our usual response is time is just one hour.
Our support techs can connect to your computers through RDP or Logmein PRO. It is recommended that your agency provide IP access 24 hours a day, 7 days a week so we can best support your operation.